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Frequently Asked Questions

  • Where are you located?
    409 Main Street, Chester, NJ
  • Do you take my insurance?
    Most of our clinicians are participating providers with AETNA and CIGNA but we will work with you on whatever insurance you have to determine your out of network coverage and submit claims on your behalf.
  • What are the age ranges your therapist work with?
    We work with children, teens and adults. Ages 5 and above. Call us to discuss your needs and we will ensure that you are set up with the appropriate clinician.
  • How should I pick a therapist?
    To find the right therapist for you, you should consider what your goals are for therapy. Call for a consultation, and one of our clinicians will discuss you needs and goals in order to find the right fit that works for you.
  • Do you offer in person sessions?
    We are available for in person and telehealth services.
  • What is therapy like?
    Therapy is different for everyone. In general, you can expect to discuss what’s going on in your life, explore your personal history as it relates to your issue. Based on your needs, therapy might be short-term and cover a specific issue, or longer-term to address difficult patterns.
  • How long are the therapy sessions?
    Based on your needs, sessions can be either 50 - 55 minutes.
  • Do you over Telehealth sessions or in person?
    We see patients both in person and via teleheath.
  • What is your Cancellation Policy?
    Policy Statement (AS OF 1/1/2024) We at Collaborative Therapy Network (“CTN”) understand that life can sometimes present unexpected changes and emergencies that may require clients to reschedule or cancel their appointments. However, in order to maintain the quality and availability of our services and to respect the dedicated time of our therapists, we have established the following cancellation policy. Cancellation Notice: Clients are required to provide a minimum of 48 hours' notice for appointment cancellations or rescheduling. This allows us to offer the appointment time to other clients who may be in need and to manage our therapists' schedules effectively. Late Cancellations and Missed Appointments: Appointments canceled with less than 48 hours' notice will be considered late cancellations. Missed appointments (no-shows) without prior notice will also be treated as late cancellations. Cancellation Fees: Clients who provide less than 48 hours' notice for cancellations will be charged a fee of $150 for late cancellations or missed appointments. Rationale: The 48-hour cancellation policy has been implemented for the following reasons: Dedicated Time: Our therapists set aside specific time slots to provide individualized care to our clients. Late cancellations or missed appointments disrupt the therapist's schedule and prevent us from helping others in need of services during that time. Costs for Employee: The late cancellation and missed appointment policy helps cover the costs associated with reserving our therapists' time, maintaining our facilities, and ensuring that we can continue to provide quality care. Notification Process: Clients receive automated notifications of upcoming appointments by email and/or text message. These notifications will serve as a reminder of the upcoming appointment and include instructions on how to cancel or reschedule if needed. Appeals and Exceptions: We understand that there may be circumstances beyond a client's control. Exceptions to the cancellation policy may be considered on a case-by-case basis for emergencies and exceptional situations. Please contact our office at 908-409-3228 as soon as possible to discuss such situations. Rescheduling: Clients who have canceled appointments may reschedule at a convenient time, subject to therapist availability, after the cancellation fee has been paid. Clients' Responsibilities: It is the responsibility of our clients to: Notify us of any changes in their availability or scheduling conflicts as soon as they are known. Provide at least 48 hours notice for any appointment cancellation or rescheduling requests. We appreciate your understanding and cooperation with our cancellation policy. Your adherence to this policy allows us to maintain the quality of our services and better serve our clients. If you have any questions or concerns regarding this policy, please do not hesitate to contact our office.
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